Disability Housing Solutions
We started working with Disability Housing Solutions in November 2023.
They were looking to expand their company but hadn't been able to get past what seemed like a glass ceiling. They had been considering selling the company but felt that there could be another way. They bought on 4 experts in their fields with Nathan Aherne and TecHaus being the innovation and ICT specialists.
During the first year, we met sporadically but with the intention of getting to know the business and how it operates. This involved meetings in person and virtually.
The business of Specialist Disability Accommodation Provider is a complex one, requiring significant compliance work, operations that run 24 hours a day, and communication with tenant stakeholders, landlords and the NDIS.
There was an opinion within the business before we arrived that it was impossible to create a software system that could completely streamline the business. Nathan Aherne was tasked with designing a system that integrated the entire organisations operations.
In October 2024, Nathan started designing this software taking into consideration everything he had learned about the business and his decades of software development experience. On the 5th of November 2024, less than a month later, Nathan presented the structural framework to the entire organisation.
After a few of the executives and staff had tested out the framework and found they couldn't find a single scenario where the framework didn't work, we set about building the software.
We chose Monday.com to do the development because it was the ideal product for what we needed to create: a rapid prototyping tool that would allow us to get all of the business logic and systems onto it quickly and change requirements as new requirements came in.
By the 12th of November 2024 we had created a working prototype and had started moving staff onto the system. A few weeks later, this is the feedback we get:
The staff will have nothing to do by lunchtime
The first 6 months of development was a rollercoaster ride of developing a feature, letting the staff play with it, them telling us the requirements they need, us developing them, training the staff on how to use the software, having them use it and then developing the next part of the software.
The software we developed made an incredible difference to the business from a productivity perspective. It doubled productivity in some areas and in some areas completely removed the need for the staff to do repetitive tasks or roles.
Along with developing the whole of business software system, we also developed a comprehensive ICT policy framework and a communications strategy to deal with emails, text messages and calls into and out of the business.
If you would like to discuss how TecHaus could make a difference like this to your business, please contact us.
We were remunerated in cash and equity in the business, which is one way in which our customers remunerate us, especially if they want to incentivise results.