Privacy policy

Last updated: July 12, 2025

TecHaus operates this website, including related information, content, features, tools, products and services, in order to provide information about our services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or communicate with us.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with us and as permitted or required by applicable law:

• Contact details including your name, address, phone number, and email address.
• Communications with us including information you include in support or enquiry emails.
• Device and usage information including information about your device, browser, network connection, IP address, and interaction with the website.

Personal Information Sources

• Directly from you when you communicate with us or provide information.
• Automatically through the website from your device and browser.
• From service providers, partners, or other third parties where permitted by law.

How We Use Your Personal Information

• Provide, tailor, and improve services, including responding to enquiries and customer support requests.
• Marketing and advertising, such as sending relevant communications where permitted by law.
• Security and fraud prevention, including detecting, investigating or taking action regarding possible fraudulent, illegal, unsafe, or malicious activity.
• Communicating with you and maintaining our business relationship with you.
• Legal reasons, including complying with applicable law or valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and third parties who perform services on our behalf.
• With business and marketing partners where permitted by law.
• When you direct, request, or otherwise consent to disclosure.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction or to comply with legal obligations, enforce policies, or protect our rights and the rights of users or others.

Third Party Websites and Links

The website may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The website is not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. How long we retain personal information depends on different factors, such as whether we need the information to provide services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to access or know personal information that we hold about you.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information we maintain about you.
• Right of portability, where available, to receive a copy of personal information we hold about you.
• Managing communication preferences, including opting out of promotional emails.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have rights to object to processing, restrict processing, or withdraw consent where we rely on consent.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at [email protected] or contact us at 33 Turner Avenue, Fairfield, QLD, 4103, AU. For the purpose of applicable data protection laws, we are the data controller of your personal information.